Shipping policy
Shipping Policy
Last updated: October 9, 2026
Archive of Tempered Forms is operated by Sanhe Huazhi Zaiye Trading Co., Ltd. This Shipping Policy applies to orders placed through https://temperedforms.com.
1. Shipping Destination
We currently ship to customers in the United States only.
2. Shipping Origin and Fulfillment
Orders are shipped from China.
Orders may be fulfilled directly by us or by selected fulfillment partners in China.
3. Order Processing Time
Orders are generally processed within 2–5 business days after payment is confirmed.
Business days do not include weekends or public holidays.
Processing time is separate from shipping transit time.
4. Estimated Delivery Time
Estimated delivery time to the United States is generally 10–20 business days after shipment.
Delivery times are estimates and are not guaranteed.
Delivery may be affected by factors outside our reasonable control, including:
- Customs clearance.
- Carrier delays.
- Weather conditions.
- Peak shipping seasons.
- Public holidays.
- Local delivery conditions.
- Transportation disruptions.
5. Shipping Fees
Shipping fees and available shipping methods are calculated and displayed at checkout.
Shipping rates, free-shipping thresholds, and available shipping options may vary depending on the product, order value, promotion, or other applicable conditions.
The shipping fee shown at checkout before payment is the applicable shipping charge for that order, unless otherwise stated.
6. Customs Duties, Import Taxes, and Other Import Charges
Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, customs clearance fees, or other import-related charges imposed by the destination country, customs authorities, or shipping carrier.
These charges are not included in the product price or shipping fee unless explicitly stated at checkout.
Archive of Tempered Forms does not control these charges and cannot guarantee the amount that may be assessed by customs authorities or carriers.
7. Tracking Information
After your order has shipped, we will provide available tracking information where supported by the shipping service.
Tracking updates may not appear immediately and may vary depending on the carrier, destination, and shipping service used.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your address before your order has shipped, please contact us as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing or fulfillment has begun.
Once an order has shipped, address changes may no longer be possible.
We are not responsible for delays, loss, return shipping costs, reshipping costs, or other expenses resulting from an incorrect or incomplete address provided by the customer.
9. Shipping Delays
If an order is delayed beyond the estimated delivery period, please contact us and we will make reasonable efforts to assist with a carrier inquiry.
The estimated delivery period does not constitute a guaranteed delivery date, and a delay alone does not automatically qualify an order for a refund.
10. Lost Packages
If tracking information has not updated for an unusually long period, please contact us.
We will assist with an inquiry through the relevant shipping carrier or fulfillment provider.
If the carrier confirms that the package has been lost, or we reasonably determine that delivery is no longer possible, we will review the circumstances and provide an appropriate resolution, which may include a replacement or refund.
11. Packages Marked as Delivered
If tracking information shows that a package was delivered to the shipping address provided at checkout but you cannot locate it, please first check:
- Your mailbox.
- Your front door or other delivery area.
- Building reception or mailroom.
- Property management.
- Household members.
- Neighbors.
- The local delivery carrier.
We will make reasonable efforts to assist with an inquiry.
However, we do not guarantee a refund or replacement for a package that the carrier records as successfully delivered to the correct address and that is later lost, stolen, or collected by another person.
12. Refused, Unclaimed, or Undeliverable Packages
If a package is:
- Refused by the customer.
- Left unclaimed.
- Returned because the customer did not cooperate with customs clearance.
- Returned because customs duties, import taxes, or other import-related charges were not paid.
- Returned because of an incorrect or incomplete address.
- Returned because the customer failed to collect the package.
the customer may be responsible for costs associated with the shipment.
These costs may include:
- Original shipping charges.
- Return shipping charges.
- Customs duties.
- Import taxes.
- Carrier fees.
- Storage fees.
- Customs or clearance fees.
- Other related handling costs.
Where permitted by applicable law, these costs may be deducted from any refund after the package has been successfully returned to us and inspected.
If a package is destroyed, abandoned, detained, or otherwise cannot be returned to us because of customer refusal, non-payment, failure to collect the shipment, or failure to complete required import procedures, a refund is not guaranteed.
13. Returns
Shipping-related returns are also subject to our Return & Refund Policy.
Customers should contact us before returning any item.
Do not send a return to our registered business address unless we have specifically instructed you to do so.
14. Contact Us
If you have questions about shipping or delivery, please contact us:
Archive of Tempered Forms
Operated by Sanhe Huazhi Zaiye Trading Co., Ltd.
Email: support@temperedforms.com
Website:
https://temperedforms.com
Contact page:
https://temperedforms.com/pages/contact