Refund policy
Return & Refund Policy
Last updated: October 9, 2026
Archive of Tempered Forms is operated by Sanhe Huazhi Zaiye Trading Co., Ltd. This Return & Refund Policy applies to purchases made through https://temperedforms.com.
1. Return Window
You may request a return within 14 days after receiving your item.
A return request must be submitted within this 14-day period. The returned item does not need to arrive back to us within the same 14-day period, provided that the return was requested in time and shipped according to the return instructions we provide.
2. Return Eligibility
To be eligible for a return, the item must be:
- Unused.
- Unworn.
- Undamaged.
- In substantially the same condition in which it was received.
Where applicable, the following must also be included and kept in acceptable condition:
- Original packaging.
- Gift boxes.
- Tags.
- Accessories.
- Inserts.
- Other components supplied with the product.
Please contact us before returning any item.
Returns sent without prior authorization or without following the return instructions we provide may not be accepted.
3. Change-of-Mind Returns
If you request a return because you changed your mind, ordered the wrong item, no longer want the item, or for another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping costs.
Original outbound shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping method and keeping proof of shipment.
4. Damaged, Defective, Incorrect, or Materially Misdescribed Items
If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photos of the item.
- Photos of the packaging.
- Photos of the shipping label.
- Video where reasonably necessary to show the issue.
After reviewing the information, we may offer an appropriate resolution, which may include:
- Replacement.
- Reshipment.
- Refund.
- Return for inspection.
If the issue is our responsibility and a return is required, we will arrange or reimburse reasonable return shipping costs as agreed with you in advance.
We do not guarantee reimbursement of unusually expensive return shipping selected without our prior approval.
5. Minor Product Variations
Minor variations in color, finish, texture, dimensions, or production details are not considered defects unless they materially affect the product’s use or appearance.
Differences caused by screen settings, photography, lighting, manufacturing batches, or normal production variation may occur.
6. Non-Returnable Items
The following items may not be eligible for change-of-mind returns:
- Items that have been used or worn.
- Items damaged or materially altered after delivery.
- Items returned with important packaging, gift boxes, tags, accessories, or other included components missing or materially damaged.
- Customized or personalized products.
- Products clearly marked as Final Sale or Clearance.
- Hygiene-sensitive products where the product page clearly states that returns are not accepted.
- Other products that cannot be returned under applicable law.
This section does not limit any rights you may have where an item is defective, incorrect, materially misdescribed, or where applicable law provides otherwise.
7. Return Shipping and Transit Risk
For customer-paid returns, the return shipment remains the customer’s responsibility until it is successfully delivered to the return address provided by us.
We cannot issue a refund for a return that we do not receive.
Please do not send returns to our registered business address unless we have specifically instructed you to do so.
8. Inspection of Returned Items
Returned items will be inspected after delivery.
If a returned item has been used, worn, stained, scratched, altered, damaged, exposed to strong odors, or returned with missing or damaged packaging or components in a way that reduces its resale value, we may:
- Reduce the refund to reflect the loss in value; or
- Refuse the return where the item clearly does not meet the return conditions.
Any such decision will be made subject to applicable law.
9. Refund Processing
Once an eligible return is received and inspected, we will generally process the refund within 5 business days.
Approved refunds will be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time to process and post the refund after we submit it.
10. Exchanges
We do not provide routine direct exchanges for change-of-mind requests.
If you would like a different item, color, or style, please return the eligible item for a refund and place a new order.
If we sent the wrong item, or an item arrived damaged or defective, we may provide a replacement as part of the resolution.
11. Order Cancellation
You may contact us to request cancellation before your order has shipped.
We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing or fulfillment has begun.
Once an order has shipped, it can no longer be cancelled and will instead be subject to this Return & Refund Policy.
12. Final Sale and Clearance Items
Products clearly marked as Final Sale or Clearance are not eligible for ordinary change-of-mind returns.
This does not apply where the product is defective, incorrect, materially misdescribed, or where applicable law requires otherwise.
13. Refused or Unclaimed Packages
If an order is refused, left unclaimed, returned because customs duties or import charges were not paid, or returned because the customer failed to cooperate with customs clearance or collection, the applicable rules in our Shipping Policy will apply.
Original shipping costs, return shipping costs, duties, taxes, carrier fees, storage fees, or other related costs may be deducted from any refund where permitted by applicable law.
14. Payment Disputes and Chargebacks
If an order is already subject to a payment dispute or chargeback, we may pause a separate direct refund while the payment provider or card issuer completes the dispute process.
This is intended to prevent duplicate reimbursement for the same transaction.
15. Fraud or Abuse
We reserve the right to refuse return or refund requests that are fraudulent, abusive, involve substituted or incorrect returned goods, or otherwise do not comply with this policy, subject to applicable law.
16. Gift Orders
Refunds are generally issued to the original purchaser and the original payment method.
17. Contact Us
To request a return or ask a refund-related question, please contact us:
Archive of Tempered Forms
Operated by Sanhe Huazhi Zaiye Trading Co., Ltd.
Email: support@temperedforms.com
Website:
https://temperedforms.com
Contact page:
https://temperedforms.com/pages/contact